Refund policy

Return & Refund Policy

All bvulnerable items are made to order. Because of that, we do not accept returns or exchanges for:

• change of mind
• incorrect size selected
• incorrect color selected
• buyer's remorse

Please review your order carefully before purchasing.

Damages, Defects, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 14 days of delivery at hello@bvulnerable.com with:

• your order number
• a brief description of the issue
• clear photos of the item and the problem

If the issue is confirmed, we will work to provide a replacement or refund, depending on the situation.

Returned to Sender / Undeliverable Packages

If an order is returned due to an incorrect address entered at checkout or because the package was unclaimed, the customer is responsible for any reshipping costs.

Order Changes & Cancellations

Because orders move into production quickly, we cannot guarantee changes or cancellations after an order is placed. If you need help, contact us as soon as possible at hello@bvulnerable.com.

Non-Returnable Items

We do not accept returns on:

• sale items
• gift cards
• custom or personalized items

Refunds

If a refund is approved, it will be issued to the original payment method. Please note that your bank or credit card provider may take additional time to process and post the refund.

Questions

If you have questions about an order, contact us at hello@bvulnerable.com.